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This book will appeal to those entering FM who want a head start with setting up and running a department and to existing practitioners who are seeking helpful hints and tips. It will also form a valuable primer for students of FM who want to see how the practical day-to-day issues of FM can be dealt with.
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One of the most comprehensive books available in the field. In addition to management skills, FMers need a solid understanding of key areas such as real estate, building management, leasing, cost management, etc. Checklists and models included. 1,960+ pages.
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An unbiased approach to the many factors impacting an organization's decision to outsource. Will outsourcing business processes help your facilities organization control costs and improve the quality of performance? 195+ pages.
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Define goals and objectives that will assist you in the preparation of a strategic facilities plan. An indispensable tool for managing the projected growth of your organization effectively. 270+ pages.
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This resource provides complete coverage of all aspects required for composing and implementing a company emergency plan. Clear drawings, forms and worksheets are provided to guide you every step of the way. 265+ pages.
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If you are ready to learn what your customers' expectations are and how well you are meeting them, this Guidebook will help you write the surveys you need. A practical guide designed to help FM practitioners effectively plan and manage their own customer satisfaction survey projects. 300+ pages.
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The Benchmarking Guidebook will be of keen interest to all practitioners who wish to expand their understanding of the benchmarking and best practice processes and who wish to learn about ways for measuring and improving performance of FM operations. 230+ pages.
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FM Service Level Agreements offers essential advice for facility practitioners who wish to create Service Level Agreements for their facilities organization, and will be of keen interest to all practitioners who wish to know how their standards of service are set. 285+ pages.
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Using templates, examples and helpful checklists, this step-by-step guidebook explains the fundamentals of the RFP process and writing good specifications for Facility Management services in a clear and easy-to-read style. 325+ pages.
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Improve your ability to communicate strategies effectively, and establish an identity for your facilities organization. Prepare, present and execute communication and marketing strategies at all organizational levels. 150+ pages
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This resource is designed for facility practitioners who wish to learn more about the process of facility construction and renovation. Learn about aspects such as project delivery methods, project planning, needs analysis, scheduling, budgeting, design, contractor selection, etc. 500+ pages.
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One of the most costly agreements entered into by virtually all businesses is a commercial lease. Lease agreements can be extremely one-sided, providing the Landlord with everything conceivable and the Tenant with the minimum possible protection. Negotiate the best lease possible. 275+ pages.
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The three most important reasons for managing a move are to manage the schedule, control the cost, and cause minimum disruption to the employees. This book provides complete coverage of all aspects required for successfully organizing a move. 340+ pages.
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This resource is designed for "front office" employees in Facility Services who are in direct contact with building occupants. They will be the person in charge of a Help Desk, Service Desk, or Customer Service Department, but may have relatively little experience in this area. 200+ pages.
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With the facility manager's job so diverse and widespread, creating a services guide is the best way to inform building occupants of office procedures and contacts. A step-by-step account of how to prepare and introduce your guide within the organization. Sample descriptions included. 270+ pages.
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Gain a solid understanding of areas that impact the facility space planner profession, with the objective of achieving optimal facility usage against a justified cost level. 870+ pages.
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This resource is designed for facility management practitioners who recognize that success of any business depends on the satisfaction of its customers. The book provides the links between customer identification, service delivery, and alignment of expectations. 270+ pages.
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Designed for individuals who want to get a quick and broad orientation into the facility management profession. Without going into too much detail, the materials provide an overview of the fundamentals of the profession. 170+ pages.
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If your facility organization is considering a more structured approach to serving the needs of its building occupants, this resource will help you design, implement, and administer an effective help desk support function. 175+ pages.
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Front-line facility management staff need to be professional in dealing with their customers. Learn about verbal and non-verbal communication skills, and cultivate your ability recognize and deal with problems. 285+ pages.
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Once FM services have been outsourced, you need to know how the various contractors are performing. Learn about quality measurement, performance accountability, dealing with contract workers, and common outsourcing pitfalls. 280+ pages.
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In many ways, time management is simply common sense. But just because it's common sense doesn't mean it's common practice. This resource gives tips that can help you better manage your busy schedule and regain some of your focus. 155+ pages.
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The facility organization is made up of a diverse group of people. This diversity in professional and often cultural backgrounds brings with it its own set of challenges for the manager/supervisor of the facility group. How to manage the team as a whole, and how to motivate individual employees?...
