FM Service Level Agreements offers essential advice for facility practitioners who wish to create Service Level
Agreements for their facilities organization, and will be of keen interest to all practitioners who wish to know
how their standards of service are set.
Applicable to all sectors of the facility management industry, this 285+ pages resource is a much-needed handbook
for the facility management professional. The Guidebook introduces theories and concepts, but always with a focus
on practical application.
Using templates, examples and helpful checklists, this step-by-step Guidebook explains the process of devising,
implementing and working with Service Level Agreements in a clear and easy-to-read style.
SLAs are absolutely vital to any facilities management organization that is serious about operating a full-fledged,
professional business unit. It is important for both the customer and the facility organization. For the customer,
an SLA provides clarification of what will actually be offered. For the facility organization, it not only provides
protection from what the customer might do if an agreement was not in place, but it is also a window for
Resource materials cover the following key topical areas:
- Service level agreements: the what, the why, areas of application
- 2 detailed sample templates covering general conditions and goals, responsibilities, features and success factors
for: management and organization, financial management, accommodation, health & safety, reception, cleaning,
grounds, parking, maintenance, elevators/escalators, climate control, office supplies, copying, catering, meeting
facilities, mail service, transportation, etc.
- On-charging of costs
- Further raising the level of professionalism
- Sample workbooks
Free shipping to Singapore & South East Asia
SKU: SLA B S
Weight: 1.00 lbs
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